Are you an experienced team manager with passion for customer service? Are you proactive and available for 7 months between the 1st of January and the 31st of July for 40 hours per week? Do you love to travel and help other travelers on their trip of a lifetime? If so, we might be searching for you. Please keep reading and apply down below.

• €4000 monthly based on working 40 hours per week
• A temporary contract for 7 months
• Work 50% from home and 50% from Utrecht
• Teamlead position at a very international company
• Work in an open and dynamic environment
• Flexible job working both weekdays and weekends

You are an experienced leader who thrives on motivating others and driving performance. You bring energy, structure, and a positive mindset to your team. With a natural talent for problem-solving and communication, you create an environment where people feel supported and empowered.

• You have at least 2-3 years of experience in a similar leadership role.
• You’re skilled in managing hybrid teams and thrive in a multicultural environment.
• You possess strong analytical and multitasking abilities.
• You are proactive, adaptable, and always looking for ways to improve.
• You have excellent writing and speaking skills in English.
• You are available to work 40 hours per week.

As Customer Service Supervisor, you will oversee a diverse team of service professionals, ensuring smooth operations and excellent customer experiences. Your role will be pivotal in driving team performance, managing KPIs, and fostering a positive, collaborative environment.

• Monitor daily team performance and adjust workloads as needed.
• Set and achieve team KPIs in collaboration with other Customer Service Supervisor and stakeholders.
• Lead regular check-ins, 1:1s, and team stand-ups to maintain alignment and motivation.
• Plan team-building events and contribute to continuous departmental improvements.

At Eurail, you’ll join a diverse and international team headquartered in Utrecht. With colleagues from over 50 countries, they celebrate individual perspectives and ideas. They work in a flexible hybrid model, combining time at their vibrant office with remote work from home.

Their culture is open, dynamic, and centered on growth and innovation. As a Eurail employee, you’ll enjoy exciting perks like an NS Business Card for unlimited train travel in the Netherlands, and an annual Eurail/Interrail pass for you and a companion to explore Europe. With a thriving work-life balance, a focus on well-being, and regular team events.

Interested? Don’t hesitate, apply now for the Customer Support Supervisor position at Eurail in Utrecht!