With an international team of more than 1000 colleagues, Mercedes-Benz Customer Assistance Center creates the ultimate customer experience, not only for motorists, but also to support retail and logistics companies. The head office of Mercedes-Benz Customer Assistance Center is located in Maastricht, the Netherlands.

• Mercedes-Benz contract
• Individual development plan
• Multicultural and dynamic work environment
• €2885 gross per month (based on 40 hours per week)
• Comprehensive training of up to 3 months
• Work at the head office in Maastricht (NL)

• You are motivated and very customer minded;
• You have experience in providing customer service, preferably in an international work environment;
• You are fluent in German on a native level and have good communication skills in English.

• Previous experience in customer service or a similar role is a big advantage;
• A positive understanding of people and communication skills (writing and communication);
• Excellent knowledge of German, both written and oral, at native level;
• Good knowledge of English, both written and oral;
• The ability to remain calm in difficult customer situations;
• Empathy and a genuine passion to help the customer as best as possible;
• An eye for detail;
• Living in the near area of Maastricht or willing to move (relocation package is possible).

The Mercedes-Benz Customer Assistance Center has many years of experience and a strong focus on customer orientation. This gives Mercedes the know-how to manage and develop global customer contact centers worldwide. The Mercedes-Benz Customer Service Center is part of the Mercedes-Benz Global Customer Service & Parts Division and works closely with other departments and divisions to create the best customer experience.

• Multicultural, dynamic and international working environment;
• Salary of €2885,- gross per month based on 40 hours per weeks;
• Comprehensive training of up to 3 months;
• Individual development plan;
• 200 vacation hours (based on full-time employment);
• Performance-related annual salary increase;
• Bonus system based on company results;
• Attractive relocation package.

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